Frequently Asked Questions
Everything you need to know about shopping with Deacon & Son.
What are your standard shipping times and costs?
We offer standard shipping across the United Kingdom and internationally. Domestic orders typically arrive within 3-5 business days, while international shipping may take 7-14 business days depending on the destination.
What is your return policy?
We accept returns on most items within 30 days of purchase, provided they are in their original, unused condition with all packaging intact. Please contact our support team to initiate a return label.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website so you can monitor your delivery in real-time.
Which payment methods do you accept?
Deacon & Son accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout.
Are your products covered by a warranty?
Yes, many of our products come with a manufacturer's warranty. Specific warranty details can be found on individual product pages or by reaching out to our customer service department.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. If you need to change or cancel your order, please contact us within 1 hour of placement, and we will do our best to accommodate your request.